| Type | Client | Subject | Status | Opened | Assignee | SLA | |
|---|---|---|---|---|---|---|---|
| Provisioning | Kotak Mahindra | New tenant onboarding — Kotak Mahindra | In Progress | 24/04/2026 | Rohan Verma | 25/04/2026 | |
| Support | Axis Bank Digital | STT latency spike — Axis Bank | Overdue | 24/04/2026 | Unassigned | 24/04/2026 SLA Breached | |
| Configuration Change | Bajaj Finserv | LLM model upgrade request | Awaiting Customer | 23/04/2026 | Priya Nair | 26/04/2026 | |
| Support | FinTech India Pvt. Ltd. | API key rotation request | Resolved | 22/04/2026 | Arjun Das | 23/04/2026 | |
| Billing Query | HDFC Collections Dept. | Invoice discrepancy — March 2026 | In Progress | 21/04/2026 | Rohan Verma | 28/04/2026Due soon | |
| Support | ICICI Prudential | TTS voice quality degradation | Overdue | 20/04/2026 | Priya Nair | 20/04/2026 SLA Breached |