Call Volume
14,200
Calls Initiated
Total calls your platform fired
↑ 6% vs prev period
52 sec
Avg Call Duration
Avg seconds per call (connect to disconnect)
↓ 2% vs prev period
68%
Bot Completion Rate
% of calls reaching final stage
↑ 3% vs prev period
441
Escalations
Total calls where escalation trigger fired
↓ 1% vs prev period
12.8%
Fallback Rate
% of calls hitting any fallback condition
↓ 1.2% vs prev period
Call Behaviour
3.4
Avg Stages Reached
Average stages completed per call across all agents
22%
Early Exit Rate
% of calls ending before Stage 3
3.1%
Transfer Rate
% of calls handed off to human
↓ 0.3% vs prev period
Disconnection Reason
Last 7 days · All Agents
Bot Behaviour 24%
Customer 38%
Network 22%
Unknown 16%
Network disconnect data requires dialler webhook integration.